Disgusting service

I am absolutely disgusted by the service I received today by the KFC app, KFC Plumstead restaurant as well as KFC Customer Care Service Line. I placed an order at approximately at 2:20pm on Friday 29 May, the estimated time of delivery at 2:50pm. I called the driver assigned to my order at 3pm because there was no changes on the app order progress. The driver informed me that the store didn't receive by order yet the money came off my account. I was at work, on lunch so I made the order an entire hour before my lunch. I then called the customer careline afterwards to find out what's happening. The consultant on the line said they will escalate the case and I'll receive a call from the driver within 10 minutes. I waited 15 minutes after already waiting an hour for my food. I again called the driver who doesn't answer. I again called the customer service careline I spoke to a consultant who put me on hold and afterwards dropped the called. I called again I even asked the consultant to not drop the call, again the call was put on hold. Now I know it might be convenient for KFC to just cancel my order and refund my money but why should I be inconvenient. The money was taken immediately off my account, I used my own airtime to call your driver 3 times, I again used my own airtime to call your customer service careline 3 different times, mind you just to be answered and phone dropped in my face 2 times. I waited 1 hour and 15 minutes approximately for an order that was supposed to take 30 minutes to get to me. Where I am at and where the restaurant is, are so close by. At KFC's it's convenient for you to just cancel an appointment order and put the phone down in people's faces, disgusting service. Previously I have only used the KFC and not Uber eats. Previously I have been advocating for the KFC app, telling my colleagues about the app and how effective the KFC app. But I will delete the KFC app and share my experience with everyone I know. I was told they will look into it and without any communication my order is canceled and now I must run around for food after your establishment messed up. Pathetic service! Do better ***