DISGUSTING SERVICE

I find myself writing this review with utter disgust & disappointment at the service my family & I received earlier this evening at your Ontdekkers Park branch.

We chose to order via the Drive Thru & had the unfortunate experience of dealing with a lady named Kalipa. In my opinion, she is the face of KFC as this is the first point of contact for all Drive Thru customers.

After taking our full order, we were asked how payment was going to be made. My husband advised via card & we were rudely told that they only accept cash & we should go into the store to order. After standing in the queue for over 15 minutes, I asked if she could put our order through & we would gladly pay in store. After some mumbling, we were told no. I then asked why there was no sign at the entrance advising that only cash payments are being accepted & she could not answer me. I then asked for her name, I was blatantly ignored with some rolling of her eyes & more mumbling under her breath. We then asked a few more times for her name & again, blatantly ignored. Again rolling her eyes & clicking of her tongue.

This has been a branch of choice for many years as the food is always fresh but unfortunately you have lost loyal customers due to terrible service & I will be telling family & friends to NOT purchase from there.

As a person who works in the service industry, I am gobsmacked at the way my family & I were treated. You should definately not be working with people when you have such a terrible attitude.

I sincerely hope this issue will be addressed.

Kind Regards No longer a KFC customer