Disgusting KFC Beyerspark

KFC North Rand Road, Beyerspark, 1 August 2019

At 19h03 I arrived at the drive-through which was already extending into the parking bay. After 5 minutes of not moving, I decided to go inside to place my order. I placed my order at 19h10 and about 5 minutes later the people in the vehicle that was in front of me in the drive-through came in and placed their order. At 19h40 the 2 ladies who placed the order after me was given there order, order number 637. My order was #633. The 2 ladies and I were joking about the poor and delayed service as we were the only people inside. It was obvious from the beginning that the gentleman who took both our orders was trying to impress one of the ladies. When the same gentlemen gave the order to the ladies, they pointed out their disgust in the fact of the waiting time and that they received their order before me. I insisted on a refund which was refused by the gentleman in charge. A huge screaming match resulted amongst staff pointing fingers at each other and finally, my order was thrown in the paper bag. En route to my car the bag tore at the bottom and my order fell out of the bag. I insisted on a refund and this was done with huge resistance. Over and above my experience similar delays were experienced by customers and even worse the gentlemen collecting online orders were complaining about how they hate collecting orders at this KFC as they always experience poor service and delays and as a result, the customers take their frustration out on them. Disgusting!!!! The team at this KFC is not bothered by this. I can add a lot more. I do not believe my effort is worth this nonsense. Should KFC owners of this franchise care, contact me and I will provide you with the evidence I will publish by this weekend i.e. Saturday, 3 Aug 2019.