Disgusting Customer Service

Complained about a half done chicken like a month or two ago, now someone called me and said they will deal with the matter nd get abck to me and ill receive a reference number and feedback, no reference number no feedback on the mattwr iean the chicken mafe me sick and me bei g a loyal customer a month later i still went to buy and still i didnt received the full order, this is realy not on iam fone witth kfc