DISGUSTING CUSTOMER SERVICE

I have had my order delivered late from this store on 5 separate occasions...the one time my order was late and messed up, I logged a complaint online, customer services first contacted me and then the store manager called offering me a complimentary duplicate order, when I advised that I don't have a vehicle to fetch it, she asked if I could place an order via MrD, provide her with the order number and she will ensure the complimentary order was included...however that never happened and she never answered my calls or responded to my text to date. The last incident occurred about 3 weeks ago, I ordered dinner for my family and after an hour I started receiving calls from the company the store uses for their online deliveries, first 2 calls was to confirm the delivery add and apologise for their driver being late, the 3rd and 4th was to apologise again but this time tell me that their driver is lost but they are unable to get ahold of him as his mobile is switched off, 5th call was to tell me they are trying to get another driver to get to the unreachable driver, pick my order up from him and then have it delivered and the last call was to say my order will not be delivered as no drivers are available and my money will be refunded...this was now 3 hours later making it impossible for me to order anything else for my family's dinner. I have to date not recieved my refund, I have spent more money on the calls made to customer services than the cost of my order, went as far as speaking to a manager and still have not recieved my money. This type of service is just appalling and absolutely not fair.