Disgusting Behaviour of an Area Manager.

I would like to add on to my review of 06 May 2020.

Since then I have received 9 phone calls, from KFC head office, the store and now the area Manager for KFC Milnerton Lloyd.

He advises that he wants my banking details to transfer my monies back then the phone died and he is calling from his personal cellphone number. I tried to call back and then the phone us on voicemail twice.

1. Why do customers get called from personal cellphone numbers? 2. You are an area manager and you start the phone call of by asking for banking details instead of explaining the resolution of the query and also providing your name and details as credibility. 3. When correcting you on how to conduct yourself as well as representing the company you work for, you become arrogant, rude and dismissive. 4. Then asking me for the pictures I had sent through on 2 occasions already. Why do you not have these things ready? Which means no prep went into your apology.

At this time this whole complaint is not about me receiving my money back anymore. Rather the incompetence the complaint was handled with. I'm no president, king or queen, but KFC as a business needs to take greater care about their customer service as a whole. Disgusting!