1 reviews | Active since Dec 2011
<p>ON 19 MAY 2016 MY COLLEGE AND I WENT TO KFC IN PAROW ON VOORTREKKER ROAD DURING OUR LUNCH TIME. WE DECIDED TO GO THROUGH THE DRIVE THRU AS WE ONLY HAD A HALF HOUR BEFORE BEING BACK AT WORK AND WITH PAST EXPERIENCE GOING INSIDE TAKES WAY TOO LONG! THERE WAS A LINE OF ABOUT 4 CARS BEFORE US BUT WE THOUGHT IT WOULD BE FINE. WE SAT FOR ABOUT 10 - 15MINS BEFORE WE WERE SERVED. WE ORDERED 2 X 3 ZINGER STRIPS, 1 X WICKED ZINGER BOX AND 1 X CRUNCH BURGER. WE DIDNT HAVE TO WAIT VERY LONG BEFORE OUR FOOD WAS SERVED AND WE LEFT. WHEN WE GOT BACK TO THE OFFICE AND OPENED OUR FOOD IT WAS SUCH A DISAPPOINTMENT! THE CRUNCH BURGER DID NOT EVEN HAVE A PROPER FILLET ON IT! IT HAD A CHICKEN STRIP ON IT! THE ZINGER STRIPS WERE SO **** SMALL IT LOOKED LIKE THE OFF-CUTS OF A FILLET USED TO MAKE THE BURGERS! THE BURGER IN THE WICKED BOX WAS NOT EVEN ASEMBLED PROPERLY AS THE FILLET WAS NOT EVEN ON THE BUN BUT ON THE SIDE OF IT WHICH TELLS ME THAT THE PERSON WHO IS WORKING IN THE KITCHEN IS JUST THROWING THE INGREDIENTS INTO THE BOX AND NOT DOING A PROPER JOB. WE WERE SO DISGUSTED BY THE FOOD WE GOT AND WANTED TO RETURN IT TO THE STORE FOR OUR MONEY BACK. AT THAT TIME OUR LUNCH BREAK WAS OVER AND WE COULD NOT LEAVE THE OFFICE. FROM NOW ON IN I WILL NOT SET MY FOOT AT A KFC AGAIN! THEY OVER CHARGE YOU FOR FOOD BUT THEY GIVE YOU ****! IF YOU CANNOT PROVIDE QUALITY FOODS TO THE PUBLIC THEN WHY ARE YOU STILL IN BUSINESS? THE MANAGING STAFF OF KFC SHOULD REALLY TAKE NOTE OF WHAT THEIR STAFF ARE DOING WHEN WORKING WITH FOOD. THIS IS ABSOLUTLEY DISGUSTING! SEE THE PICTURES ATTACHED.</p>
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KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
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