DISGUSTED WITH KFC

I am very dissatisfied with KFC. I placed an order online on Monday, the 27/06/2022, which was R87.85. This order was submitted and delivered. I then placed another online order which was R118.57. The funds were taken out of my bank account but I did not receive a confirmation of the order. I called the helpline and an agent advised of a system issue KFC was having and I should wait 24 hrs and the funds will be credited back into my account. I called again on the 28/06/2022 and an agent had submitted a refund request and I was now told this should be resolved within 7 to 14 working days, I was horrified. She had requested my card details but I was not in possession of my card and she stated she would call me back and never did. i sent a compliant and to date i have not received my money back or even a call from them.