Disgusted Customer Service from Management

To whom it may concern:

I am utterly disgusted with KFC Management in Zevenwacth Mall the way they handle my query tonight was definitely not customer friendly. Let me start from the beginning, my order#180 was ordered and place i asked cashier to please make sure my streetwise 2 had a drumstick and side breast in. She assured me that this will be the case and after a while they called my order out. I took my order and then as usual I check my order because my order at KFC is always wrong or something missing not this specific branch bit in general. There was a drumstick and thigh in my streetwise 2 I then went back and asked the Cashier that my order is wrong and I want a side breast she told me that she gave me a drumstick because it is still 15 min for the side breast to come out. Who gave her the right in the first place to decide for me but nevertheless I waited calm my 15min that led to a half an hour. My husband was already so fustrated and left with the kids to our car. Then I went back and asked when will my chicken be done the Cashier then told me that it's taken out I will get it soon. I then waited and then went to go ask again that people are getting Chicken so were i mine. The cashier checked the street wise boxes and then went straight to the office. i was standing there like a fool I had to ask the other cashier to call the Manager because this is not on. Then I started to getting irritated for these people and the Manager came on her own time to me. She then told me that they didn't drop the side breasts after this Manager particular Manager promised me that I would receive it in 15min and then disappeared. Almost got a fit I could not understand why they haven't communicated or even checked that this was not done. I told her I wanted a refund my son ate his box meal but she said unfortunately that cannot happen. She can refund my food only that they haven't given to me. I told her I want to speak to her Manager she said that she is not here and cannot be distributed and gave me the office number to call tomorrow written on a slip. I told her I wanted this to be sorted out know and not tomorrow. She then left and I waited again another 10min and ask them to call the Manager she then send a cashier to give me the phone a guy apparently a team leader that she put through. But what both of them didn't know I saw that guy there earlier sitting in the office I knew his voice because I always come to this KFC. But I spoke to him as if he is "somewhere at home". I had to explain myself again to him I said I want a refund but he said we need to go half way on this because he can't give a refund and that have the food. I was wondering what are these people talking because they not listening my husband don't want his box meal because its cold already I haven't received my order and for this bad service I deserved my son's meal free. He told me that he can give me a voucher but that's it. He then said I must give the phone back to her, that I did. Then I waited there on her again minutes past and she is not coming out. My husband then came in and brought his meal back with my son's soft drink too. They accepted both, she then came out after I had to shout for the Manager to come out and return my money I want to go home. While I was standing there and waited for her the apparent Team leader was sitting in the office that spoke to me over the phone because I know him. She then came to the till and first let the cashier help 3 customers ringing up they order before they assisted me, my word can this really be happening to me. I was shocked she then wanted to give me a voucher not even apologising to me as if she is doing me a favour. They gave my money back for the streetwise 2 and my husband's box meal and I didn't excepted the voucher because I didn't wanted a voucher to keep me happy. i wanted them to assisted apologize and be sincere when they did it but they never did.

They really upset my spirit tonight and I came happy to KFC and this is the one I always cone to for years I have supported this KFC of it is for my family or spoiling my staff I always supported them. Not ever again I'm done with them. I wrote this email not for a apology or voucher I wrote this because someone needs to know how these Management act.

I would have expected this from the Cashiers but Management I expected better. i hope this service will improve i don't think this will be the case.

You can reply on my email but I don't want KFC Zevenwacth management to give me a call just to give me a lame excuse. I'll rather spare myself this

Regards