Disgusted by your service

Hi I am utterly disgusted by the service I got from your Greenpoint point KFC store (Corner Somerset & De Smith Streets, Greenpoint, Cape Town) yesterday afternoon. I ordered online and spent 10 minutes trying to check in but a message stating: “We apologise for the inconvenience”. This was around 17:24pm. I then walked to the store to collect my order as I needed to go home and couldn’t wait any longer. I got to the store and showed them the message and order number I had received via email. The disrespect and appalling behaviour followed. I was told that my phone is the problem because I didn’t have “network” in a very rude way. I then explained that it was a system error on their side. I was yelled at, undermined and told to wait for as long as it takes for my name to appear on their screen. I ended up leaving my order behind as I still had to drive home and I live in the opposite side of town. At 19:30pm I received another sms saying I should check in and go collect my order, that time I was already home. I still have not collected my order and I don’t wish to do so because of the service I received. I would like to get my money back as soon as possible and I most certainly will never set foot in that store again. I am beyond disgusted.