Disgusted

So I make an order on the KFC App. My food comes busted up covered in mash potatoes and the driver is still trying to hand me this leaking bag. I’m already wanting to throw up. Nothing I’ve ever ordered looks this bad.

The driver says to me he will bring me another order and takes the bag back and then I call customer care. Based on the calls I had KFC does not care about their customers.

So I tell them about the ordeal and what happens? The first call I got hung up on. The second call it takes 13 minutes of my airtime to get a supervisor who tells me I’m not getting a replacement because it was an online order. Then I get told my refund is going to take 7 to 14 days. Why? Did they take 7 to 14 days to take money from me? NO. I feel sickened by the “service” and I’m NEVER ORDERING AGAIN!