1 reviews | Active since Feb 2011
DISGUSTED!!!!
I entered KFC, Pinehurst at 17.01PM and was informed the chicken were about to come out of the fryer. As I fully understand there can be a huge customer increase during the holiday season, still waiting 30 minutes later is completely unacceptable! Customers were leaving very annoyed. My father was waiting in the car and told me many of the drive-in customers were leaving without their orders as well! Surely when you see your chicken run out, plan ahead to get the next batch going and be ready BEFORE you sell the last piece!<br> I finally arrived home to hungry visitors and family. The chips that was part of my PAID order, was not in the bag! The chicken was nice enough but the coleslaw was so watery, it looked as if the bits of carrots were floating in water! I was extremely embarrassed but too annoyed to drive all the way back to KFC. We all work very hard through the year to spoil our families a bit during the festive season and to be faced with this type of embarrassment makes my blood boil! If this is the type of service we are going to get from a fairly new branch, I will rather take my business elsewhere. UNACCEPTABLE!!!
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
