DISGUST SERVICE FROM AN INTERNATIONAL BRAND

After a long hot Sunday afternoon my daughter and i knew that a Chocolate Sundae from KFC would just do the trick. We we went to KFC Lenasia, and joined the drive through queue at 18h35. Our order was placed and i was then informed that they had no ice-cream. By this time 3 cars already pulled up behind me. I asked the lady on the other side why do they never have any ice-cream as this was not my first encounter. Abruptly she said the ice-cream is melted and there's nothing they can do. No apology. I then asked her why is there no sign put up to alert customers that there is no ice-cream preventing them from joining the drive thru if this is the only purchase they want to make, wasting their time and getting stuck. I asked to see the manager. Ever since the time i placed the order at 18h35 the manager never bothered to come to speak, explain or apologize to me for the inconvenience caused. I hooted but no avail. I had to sit in the long slow drive through line, by then 5 cars were behind me and no alternative way to exit the line. When i eventually approached the pick-up window, i asked the lady by the name Puleng, to please see the manager. She rudely said to me "the manager can't come to YOU now, she's busy frying chicken" I then said, i demand to see the manager. I am an unhappy customer and i deserve to see the manager. She repeated herself and said: "If the manager must come see YOU as a customer, what about the other customers? We are very busy and we don't have time, just go" I asked her for her name she said, Puleng? I asked her for the managers name, she said Johanna. By this time the manager still made zero appearance. I then drove off, livid as hell. By this time it was 18h59 and went to Burger King right opposite and received, FAST, EFFICIENT AND EXTREMELY FRIENDLY SERVICE!!!!

This is by far the worst South African service i have received. I expect an apology and direct communication from the owner of this franchise. It's ridiculous and just plain down appalling that customers should be treated with such disdain by staff. That so called manager does not deserve that title, nor the job for that matter. Both ladies should be disciplined and retrained on what CUSTOMER SERVICE is.

I will post this complaint about this particular KFC all over social media.

Regards