Disgruntled KFC Customer

I placed an order via the KFC online app last night and they said the order was accepted at their Kempton Park Cbd branch. I received an order number via sms, they messaged to say that my order was was being prepared and would be delivered from Kempton Park CBD. 20 mins later they emailed to say they had to cancel my order and would refund my payment of R252.60, which I still have not been refunded. I thought oh well these things take time I will wait for the refund to reflect.

I then placed another order via the KFC app today at 13:22pm and was sent an order number via sms and was tracking the order delivery via the app. The time kept changing and here I am still waiting for my order 2 & half hours later. I escalated the call to KFC support and the Kempton Park Cbd store directly and was first told my order was never collected, they then called me back and told me it was collected but they don't know where the driver is and many people are complaining about this as the drivers are *****ing the food orders. So I'm now waiting for another refund of R304.50 which I have no idea when it will be refunded. Never have I ever in my life received such pathetic service. It is clear there is ***** going on with their drivers! Highly disgusted 🤢 KFC you need to screen your driver's thoroughly and ensure you hire honest individuals to avoid such awful service and disgruntled customers 😡. Total Refund due of R557.10? Wonder when will I receive it🤔😏Bunch of ******! Never ever order from this store people please do yourself a favour and save yourself this uncessary drama and time when trying to feed your family, rather drive to a store and purchase your order instead.