Disgraceful Service and Quality

Good evening,

This message will probably be looked over I imagine as I'm sure you get many complaints especially about the KFC in Sunward park.

My boyfriend and I decided to treat ourselves to some KFC. We drove through the drive through - which is supposed to be quick, decent service, however, that was not our experience. Firstly, we placed our order at the window as per usual and off to the next window to pay. As we arrived to collect our order we were directed to wait in the parking lot. I understand that if it is busy it may take longer, except they weren't busy at all. Upon the 15th minute in the parking lot and witnessing 4 cars drive passed us we decided to go in and check on our order. It was ready, we thought we would be on our way.

When we got into the car we checked our order to ensure we get what we paid for. Unfortunately, the chip carton was only half full. We went back inside to query as to why this is and was told by the employee that "they're in the brown packet" Excuse me for sounding rude, but I pay for chips to be packed in the correct container and for all items that have been PAID for to be in a presentable condition. This is not the first time we have had a similar run in, but this will be the last at KFC in Sunward.

Now, you probably think that that's all right because we're only 1 couple, but social media has made it possible to share experiences. Another issue that KFC at Sunward park has been experiencing is their card machine being out of order for at least 2 months in the drive through, therefore customers are either forced to defeat the purpose of the drive through and pay inside or carry cash on them which poses a security risk, especially late at night.

Another concern is that there were 5 other cars who were directed to the parking lot, following suit to check on their order - how is this embodying your brand??

P.s When we got home the chips were not spiced AND they were stale.

This is unacceptable service and definitely not the first time we have experienced this at the same KFC! I do hope that you get back to me soon and sort out your employees. Perhaps help them understand that you make money because people enjoy your product. This is changing as we know of other people who have had unfortunate experiences at this KFC.