DISAPPOINTING KFC ONLINE EXPERIENCE

I ordered some food on the 25th of March, they have deducted the money from my account but sent a notification afterwards that they will not be able to take the order. After two attempts to get through to customer care, they informed me that a refund will be done within 24-48 hours. It's been 2 weeks and NO feedback or refund has been received. To say that I am utterly disappointed in the service is a huge understatement.