Disappointing KFC Experience – No Accountability and Poor Customer Care

I am extremely disappointed and hurt by the experience I had with KFC through my recent order. I placed an order in the evening, expecting a simple meal for my children. After waiting for a long time with no updates, I was only contacted at 19:59 and told that due to weather issues, the order could not be delivered. I was then asked to either collect the order myself or cancel it. I chose to cancel, as it was not possible for me to go out at that time. What is most upsetting is that there was no proactive communication from the store during the delay. I had to wait for a long time without knowing what was happening with my order. By the time I was contacted, it was already too late to make alternative plans. When I tried to follow up, the experience was even worse. The person I spoke to was dismissive, did not take my details, and showed no empathy or willingness to assist. I was left feeling ignored and not taken seriously as a customer. Because of this entire situation, I was unable to arrange another meal in time, and my children ended up going to bed hungry. This was extremely distressing and heartbreaking. As a well-known brand, I expected much better communication, care, and accountability from KFC. I would like KFC to: Take responsibility for the lack of communication and poor service Ensure better coordination with delivery services like Uber Eats Treat customers with more empathy and urgency in situations like this This experience has left a very negative impression, and I truly hope no other customer has to go through something like this.

Order time (around 19:20–19:59) Store: KFC Meadowlands