Disappointing Food Quality and Poor Complaint Resolution

Disappointed with both the quality of food received from KFC Stellenbosch and the poor handling of my complaint thereafter. I received wings of extremely poor quality and only noticed after leaving the store. I logged a complaint through KFC’s Facebook support and was later contacted by the store manager, who advised I would need to travel back to the store for assistance.

I explained that I do not reside in Stellenbosch and travelling back would cost me additional money simply to resolve an issue caused by the store. I was then advised a refund could be processed into my bank account, despite the order originally being paid for in cash. I also do not make use of banking apps and would need to pay to retrieve a bank statement for the refund process.

Very disappointed by the lack of customer convenience, poor complaint handling, and overall experience from a brand as large as KFC.