Disappointing attitude and service

I frequently visit KFC Hazeldean and I am seldom happy with their service however this time was the epitome. After ordering our food via drive through and paying we proceeded to the pick up window where a lady named Ouma told us that kfc only has flat wings for my zinger wings order, i said than make it all dunked wings, she rolled her eyes and said please go wait in the parking area. After waiting for quite some time, my husband went inside to collect our order. There was no one in front and he shouted for attention when someone eventually came out, Ouma argued that she had given us half our order already. This was not the case. My husband asked for the money back. The supervisor and Ouma was very unapologetic and had a very don't care attitude. This is unacceptable. There seems to have been no manager or contact number for a owner or manager should one experience any problems. The values of kfc are displayed all over but it appears as if staff do not understand what their jobs are in terms of customer service. Very disappointing. To make matters worst KFC customer care is yet to attend to this matter. They have a generic apology but no one actually comes back to a person.<br> <br>