Disappointed in the product and customer service

I placed an order on 5th November at 10:59 at BP Nonqubela for a 9-piece bucket. When I got home and opened the bucket, I was disappointed to find that it contained only breasts and wings, with no thighs or drumsticks included. On top of that, the chicken was dry and lacked the usual KFC flavor and spices I’ve come to expect.

I’ve always enjoyed KFC, but this experience was very disappointing.

I spoke with Nomthandazo Kunene over the phone on the 7th of November regarding an issue with my order. While I appreciate that she apologized as part of her customer service role, I was not satisfied with the resolution provided.

During the call, I felt that the interaction sounded robotic and scripted — my questions were not answered in a conversational or understanding manner. Additionally, I was not asked what resolution I would prefer as a customer.

As a result, I would like to request proper compensation for my order — specifically, replacement of my 9 pieces of chicken prepared correctly with the authentic KFC taste and spices.

I also received an email from Lehlogonolo Ramogale which is a copy and paste of Nomthandazo's email what a disgrace she was not even bothered to read my email with or send the query back to the previous agent

I look forward to your prompt response and a resolution that reflects the quality and customer care KFC is known for.