Disappointed at KFC Maitland

On December 1, 2023, a Friday, I placed an online order at 12:28 pm for Streetwise Five, four Crunch Burgers, and two Streetwise meals. Unfortunately, after waiting for an hour and thirty minutes, I received an incorrect order. Upon realizing the mistake, I promptly contacted KFC Maitland. To my surprise, Refiloe instructed me to come and pick up the correct order.

I expressed my concern, questioning the logic of having to travel from Pinelands to Maitland to retrieve an order for which I had already paid a delivery fee. Refiloe explained that they had arranged for a driver to deliver the correct order. By 3:30 pm, growing increasingly concerned as I had plans to travel to Johannesburg, I called KFC Maitland to inquire about the status of my order.

Finally, at 4:10 pm, a driver arrived with the food and, confusingly, asked if I was Siphokazi. Upon confirming my identity, he remarked that he expected Siphokazi to be a male. I questioned the relevance of my gender to the food delivery, to which he explained that he was required to ask. Strangely, he left with the food after this interaction, leaving me without my order as I departed for Johannesburg.

On December 5th, I contacted KFC Maitland once again to request the missing items. Unfortunately, the order was incomplete once more, with the absence of Streetwise Two. After another call to KFC Maitland, I received the missing items an hour later. This entire experience has left me thoroughly disappointed with KFC Maitland, and I am hesitant to make any future purchases from them.