Disappointed again

<p> Disappointed Once Again. I am a regular cusomter at the Walmer PE KFC Branch but there is always so many issues. The last time we placed an order at the drive through once we got to the collection window we were told that the chicken is still being cooked and we would have to wait 30Min. Last Night again we ordered at the drive through paid and got to the collection window and again were told we have to wait 4min chick is almost ready. 4Min not sounding to bad, we parked and waited. 25Min later, other cars that had stopped after us had recieved there food, so my husband had to go in and ask for our food. then when we got home, what was meant to be fresh chicken was chicken that tasted as if it had been cooked in old stale oil, the chicken tasted terrible and i was only able to eat a section of one piece and all the rest of the chicken was thrown away. i cannot understand why, the person tasking the orders is not told that there is a delay in chicken so that she can communicate the information to the customers that are placing orders? and this is not the first or second or even third time that we have had to wait for chicken to be cooked, normally one does not mind cause you know you getting fresh chicken, but this was most deffinitly not the case last night, if the actual chicken was fresh the oil most certinaly was not. the point of going through the drive through is so that you dont need to get out of your car, yet everytime we are told to wait the wait is never for the period of time which had been communicated to us, resulting in us having to go into the shop to look for our order. plus having to sit and wait for your food gives you time to observe other issues, like for example last night i happen to see a lady scratching under her black net on her head and then using those same hands to prepare an order, where the chips actually touched her hands.... disgusting. I think Walmer Branch needs to Serious Intervention. </p>