Disappointed

i logged a complaint on the 24.03.2025, i provided the necessary details that was requested via email with a copy of my receipt, i received 2 sms's to call KFC for further information - which i did do, because KFC could not be bothered to contact their customers. i provided the information again for a second time a received an sms stating they will be in contact. today is 11.04.2025 and i still have not received any further communication. does KFC just not care that they take customers money and do not care to address problems or concerns. we are or should i say were loyal weekly customers of KFC at the same branch and this very disappointing to not receive any form of resolution