Disappointed

I am currently holding on the call as I'm writing this and I have been waiting on this call for the last 30 minutes and this is after speaking to the manager Metseti for 10 minutes. I have sent someone who was going to the pavilion to get me the six piece chicken for R65 on a Tuesday this is advertised on T.V and all over the news but the cashier for some reason doesn't know this and told the person that there is no button on her screen for that.. so this person had to buy a normal streetwise which was R45 for three pieces. So I call in when I get the food and wanted them to sort it out I said that there is someone at the pavilion who can pick up the chicken and they can arrange to fetch the money I even said they can pick up the chicken. This manager said that there's nothing she can do except apologize... so not even try to assist. She then said she will speak to the other manager which she has been speaking to for the last 36 minutes and counting as I'm still on the call while waiting for her... I don't have transport to the pavilion and there was one of my friends who was there on their lunch break who was willing to pick the chicken up. But I have been waiting the entire lunch break... does it really take that long to make an executive decision between managers? This is really unacceptable and this was not the first time that I had a problem with the KFC at the pavilion. They seem to think that everyone that comes there are on a holiday. Higher management should consider getting their staff trained properly in the product because if that cashier had said that there is no such special at 12 how much of business they loose since the morning? It's gone 45 minutes and I even heard people in the office but no one even cared to come to the phone... pathetic service this is last you would see me there... oh wait some one just came and hung up!!!!!!!