Dirty Food, Half Orders, Unpaid Delivery Fees

So on 15 November I placed an order via the App. I paid for my order etc upon checkout. There was no delivery fee as that day delivery was free. One of the items ordered was and All Star Box meal. This particular item was on special for R49.90. Yet, I paid almost R80 for it. Okay well..... So my order gets delivered, and the reception at my work calls me the driver wants to speak to me. I go down there and the very rude driver demands delivery money from me. R25 delivery fee. Because he is not a KFC driver and according to him KFC does not pay them for the deliveries. Feeling a bit embarrassed about this taking place in front of my receptionist I give him the R25. I open the All star box meal and there is no chips inside. I lift the piece of chicken and it is lying a gravy. There is no mash and gravy in this meal so how does the chicken end up in gravy. The chicken already started to turn white from being soaked in this gravy.

I have taken it up with KFC and received calls from the complaint department who then referred it to the store. The store contacted me and wanted to replace the meal. I am entitled to this replacement yes, but turned it down because that is not all this is about. I asked them to investigate this and get back to me with a full explanation. Not just an easy way out of replacing my meal.

WHY did the driver demand delivery fee from me after I paid on the app. WHY did I only receive half an order. WHY did I receive a dirty box and food.

Ever since and the last communication was a week and a half ago I have just been ignored trying to follow up. Not getting any answers. This is how little they care.

And might I mention this is not the first App problem. On 26 October I placed and order online. One of the Online Exclusive offers. When I get to the store to collect my order was not ready, because they had no clue what the order was. I had to go onto the app and show them the special and what it contains.

In 30 years KFC has not learned anything about customer service. Just as long as the money comes in they don't give a ****.