LR
Lerato R
1 reviews | Active since Sept 2011
17 May 2016, 08:00
Dione
<p>I went to KFC in the morning to buy an am Twister . The am twister is R19.90 and I added a an extra R3 strip (I requested for a sweet chilie one ) . All in all I was supposed to be charged R22.90 but the cashier punched in an incorrectly and billed me R58 which I disputed . The cashier then said to me what I am ordering they don't offer while I can see it on the board I couldn't understand how. She then called 2 other cashiers to assist . It took long to assisted and I was frustrated</p> <p>When I got to work , opened the box and they did not give me the hasbrown that comes with a twister and it was not sweet chillie sauce , the lettuce was stale . I am so angry and even worse the number on Google does not exist. I am very unhappy with the wrong order and their efficiency </p>
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KFC's replyOfficial
17 May 2016, 13:46Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
KFC's reply17 May 2016, 13:46
Official
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
LR
Lerato R's updateReviewer Update
21 Jun 2016, 09:47Thank you so much for your effectivess in responding to my query . I got my my food the following day
LR
Lerato R's update21 Jun 2016, 09:47
Reviewer Update
Thank you so much for your effectivess in responding to my query . I got my my food the following day