Didn't Receive delivery and bad communication

I ordered food on the kfc app at around 9h00pm, an hour before they closed. And the delivery time was expected to be 9h20. 9h20 came and there was no food and so I decided to call, the help desk lady told me they were trying to find a driver for my food. Soon after the call I received a text from the driver asking for my address and telling me he is still waiting for the food. After that it was 10pm already , and I decide to call the driver since he said he is waiting for the food only for him to not answer and I receive automic response from uber telling me the person I'm trying to contact basically doesn't exist I should try on the app. I'm sitting right now at 10h15pm with loadshedding and Very Hungry. I am waiting for my refund