didn't get what I payed for

I'm writing this complaint on be-half of my mother. She went & bought food @ KFC this evening she wanted meat and apparently they were out of meat so she ordered the zinga wings & rolls and payed for everything but when she got home the zinga wing were not packaged only the rolls where in the KFC bag I'm really ****ed off been trying to call the store but its closed I had to goggle for the store number since she doenst have her till slip cause they took it. An agent respond will be highly appreciated & want that order A.S.A.P