Did not receive PAYED order from KFC

People must not use the KFC app to order food from Vangate Mall I used the KFC application to order food from KFC Vangate mall and received my collection confirmation and delivery confirmation literally a few seconds apart.

This was a red flag for me, I then proceeded to call the customer care provided in the sms'. The first time I called a guy answered and said he will track my order and call me back. I am today 23 November 2021 still waiting for him to return my call. I used more than R50 worth of airtime before I decided to go to the store myself to get the order. When i got to the store the ladies told me my order was delivered but here I stand an 1 hour later. The manager Norma then came out of the kitchen to finally listen to grievances after being adamant about an internal process. Saying KFC is using a third party services for delivery and numerous people has complained about no show deliveries She eventually gave my food but there is a few things wrong here :- Why is there no indication on KFC's website that the delivery service is not employed by KFC. This is concerning the only reason why i used the application because I felt that the KFC brand is more trustworthy than an Uber eats of MR D.My mistake because my money was taken from my account and I received no food, I then had to drive with my diesel which is very expensive to go argue for food. - The manager confirmed that this is a known problem @ KFC Vangate Mall, then why is KFC not mentioning this on the app not to use KFC Vangate Mall or greying out delivery for this store as they are not liable if the customer does not receive their food. - The customer service is terrible at Vangate mall KFC t as the manager argued with me regarding an internal process instead of apologizing , satisfying the customer and sorting out whatever internally later. - The distrust I feel in this brand is shocking. How is a customer liable for not receiving his or her order and why is the driver able to collect and deliver an order on the app within seconds. This experience left a bitter taste and I feel that the kfc app will bring distrust to the brand if not managed correctly .People in the Vanguard Mall area must avoid ordering KFC using the KFC application.