DID NOT RECEIVE MY ORDER AFTER ORDERING ON THE APP

Just ordered KFC from the KFC app and used my usual delivery address. Everything went smooth until the delivery was supposed to take place and I did not receive my order.

I checked my receipt and see that the delivery address is not at all what I entered and my order says delivered. I have no idea who got my delivery but it was not me. I was not able to contact the driver and ask him where my food got delivered to.

I then phoned the support where the lady I spoke to told she can see my order was delivered. I told her why I am phoning a second time and she said they will refund my bank account within 7 working days depending on the bank I am with.

Now I still do not have my order and the money is also no longer in my account. I am very disappointed in the service as I have ordered from the app multiple times and never had this issue.

In the future I will think twice before I order from the KFC APP again.