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I ordered KFC as per attachment on 1 April 2022 for collection from Njoli, Kwazakhele in Gqeberha. I placed the order uding my daughter's app dince I do not have one on my phone. Paid via my daughter's debit card and got confirmation sms from the bank that the amount has been debited. Went to Kwazakhele KFC for collection and I was told that my order does not appear on their side and that they cannot rely on the bank confirmation sms. I was then given a customer care email address to send my bank statement proving that the payment did go through so that they can refund me, did that but up until now there is no word from their side and I want my money back.