Day light ******* by FKC Online

Good morning, on the 22 Jan 22 I ordered from KFC Online. I received the following order number: dimakatso***2. My order was canceled and I am yet to receive my refund. My order was canceled because the driver could not find my address. I was given a number to call which was out of service, 0860 100 22. After this cancelation, I ordered again from them using Mr. Delivery. My order was delivered within the allocated time. So KFC could not find me but Mr. Delivery could. I was called by KFC online to process my refund. No apology was given for the inconvenience but what made me upset is that they needed me to give them my banking details as well as proof that I had purchased the meal. That is absurd. The order number should be proof. All online shopping including Mr. Delivery and Uber Eats do not demand this. It was easy for them to deduct this money from my account but to return it I must just through hoops. KFC please pay back my money and I suggest you research how your competitors process refunds effortlessly.