Day light ******* at KFC

On the 12/06/2025 @14:11pm I went to KFC Westville drivetru, I placed my order and proceeded to pay. The speed point has been faulty for as long as I can remember, so the cashier tried the card about 5 times if not more and it’s finally went through, however the cashier said she couldn’t see my payment so I showed her the SMS on my phone she didn’t believe me. I then longed into my banking app and showed her the transaction, without responding she called her Supervisor KG who echoed what the cashier said even after showing him the sms and the bank app transaction. He said the only way I’ll get my food is if I pay again and incase I was charged 2 they will refund one payment and I refused because I had shown them all the transaction proof. I requested to speak to the manager who was unfortunately in a meeting till date, so after 20min of back and forth with cashier and her supervisor I decided to rush back to hospital to my sick infant 14days old at that time fighting for her life hence I paid and didn’t receive the food I paid for.

About an hour or so I received a call, it was KG from Westville KFC requesting me to stop by the shop to collect my food at my convenience so I told him I will not waste my gas driving back when they had a choice to give me my food in the first place I added they can deliver the food to me and he said I live out of their delivery are so I asked him who should be inconvenienced by they poor customer service /poor decision making? He then asked for my bank statement to do a refund, my hands were full so I requested him to send me a WhatsApp which he sent and I responded with the bank statement with bank details , he never even acknowledged receiving the payment information.

Sadly after 7days I have not received my food or my refund. Kindly investigate the cashiers daily cashup as it was supposed to be over with card payment of R61,80.