Damage to vehicle by Drive thru display

11/10/2022 I went to visit KFC Old Main Road Pinetown, whilst waiting in line on the drive thru, the display fell onto my car resulting to a damage on my RHS mirror. I informed the staff about it, they took photos and said they will send to head office. A lady from the shop called to confirm all details were sent to the head office. I received no communication from them until I reached out them on the 11/11/2022. I was given a claim number and contact details to their insurance. I contacted the insurance and on the 14/11/2022 they requested I send them through some documents of which I did on the 15/11/2022. Then there was silence again until I reached out to them around the 15/11/2022. On the 20/12/2022 I was sent a document, dated 15/12/2022, to fill in banking details for claim of damages as per quotes I had sent through. The document reflected a 30 day waiting period for payment. Today is the 23/01/2023, I haven't been paid for the damages to my car but the display that fell on to my car has been repaired.