vK
vellenda K

1 reviews | Active since Jan 2017

25 Oct 2017, 21:54

Customer service that would make you want to vomit

Me and my husband went to KFC maponya mall at to order ziga wing ,this was at 8pm the was a long line with two till open. We got to order at 8:27 waited for the order until 8:50 we got our order. For such a big brand to have only two people at the till shows a level of incompetency and not ups****ing their workers cause as full as it was all tills should have been open. The one thing that annoyed me the most is that they have a order board which apparently was mulfactioning that shows what order is next immediately when it got to our order number 120 then moved on the order board .we where only advised 10mins later that will have to wait for wing .The Supervisor Matheboho and the lady at the till Robelle keep on having charts and laughing . I used to love KFC with the experience I received today I will never set foot at that ****ty place ever again. KFC is *** for choice and bad customer services ,slow services and bad attitude.

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Replies (3)
vK
vellenda K's update26 Oct 2017, 19:31
Reviewer Update
So I guess no one takes care of customer service the organisation of KFC is full of **** and mediocre
KFC
KFC's reply30 Oct 2017, 08:56
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

vK
vellenda K's update30 Oct 2017, 16:56
Reviewer Update
So when Kfc customer care doesn't reach you or you are unable to answer they live a voice to saying you must call them back ********** 222. With who's airtime. Then send an SMS "We are unable to get hold of you re your KFC Case 321341 . Please note we will close this case after a further attempt within the next 24 hours". I'm not gonna seat by my phone to wait for your call. I have better thing to do .if u don't take you customer complain serious it would obvious show in the kind of SMS you send that you will attempt contacting within 24hours Instead of finding out at what time I would be available .so even the customer care doesn't have manners. The fact that u rep**** to this complain 5days later is even worse everything is just mediocre with KFC.