Customer service made it worse than before! Absolutely pathetic.

This is the email I sent to KFC. Titled: Get it right. My usual Saturday visit to the Sloane Street drive through involves bringing my son who likes your stuff along with another meal or two which I have been doing for a couple of years now. I bought a dunking wings meal yesterday and then I got home to find it was missing the chips. A week or so ago, the coleslaw was one short. I would guess this happens every third time or so. I drive from Lonehill and use the drive through because it is convenient but it really isn't worth the hassle driving back for an item but really disappoints my son with the chips being his favourite part of the meal which happened yesterday. It was order 333 at 11:59 but I am not going to delay the whole queue while we check that you have got it right and delay people behind. It truly is really irritating and they need to focus on getting it right or else we are going to have to start doing that or go elsewhere.. And I of course am paying for stuff that I don't get. Neve the other way round~!! I

I was just called by their customer service who sort of berated me and said that what I ordered was only available online. So no listening or reading my complaint. The issue according to the lady seems to be me! Wow.