Customer Complaint Regarding Service at KFC Gardens/Cape Town

I Wrote the following email to KFC customer care but apparently, it never reached them. I hope by posting here, they will be able to see and address the matter to the relevant Branch/person concerned.

Here is my email:

Dear KFC Customer Care Team,

I hope this message finds you well.

My name is Georges, and I visited your KFC branch at Gardens on the 24th of April, 2025. During my visit, I was assisted by a staff member named Zimkhitha. Unfortunately, I experienced an incident that left me quite disappointed with the level of service.

When I asked Zimkhitha why she was not more enthusiastic or engaging while assisting me, her response was, "Should I jump?" rudely and disrespectfully, and this occurred in front of her manager. I reported the incident to the manager on duty, who acknowledged hearing the exchange and assured me that Zimkhitha would be spoken to regarding her behavior.

As a customer, I believe that respectful and courteous service is fundamental, and I am concerned that this incident may reflect a broader issue with staff training or attitude at this branch.

I kindly request that you look into this matter to ensure that all staff members uphold the high standards of customer service that KFC is known for. I appreciate your attention to this matter and look forward to your response.

Thank you for your time and understanding.

Kind regards,

Georges