Customer Complaint!!!

Dear KFC management,

This was sent via email TO KFC on the 19 December 2020. Till this day nobody called me and my complaint wasn't acknowledged!

I would like to express my disappointment... i placed an ONLINE order before 9pm I drove to kfc in tokai and waited 40 damn minutes... before someone spoke to me over the intercom...

Eventually at 9:45 I made it to the window to pay and to my surprise... there is no nobody at the next window to make payment... the lady took an additional 10 minutes to get to the window...

And to top it all off i go collect the food and im asked to wait an additional 10minutes!

What kind of pathetic service is this? I am a female on my own driving to get supper for my mother and father?

Im taking this to hello Peter as well.

So I get my food and the twisters are so soggy from all the sauce even packaging was soggy!

So not only did I wait an hour for an ONLINE ORDER the food wasn't up to standard either!!!!!

This really leaves a bitter taste in my mouth! And I am all for not ever buying at KFC again...

I want something to be done about this!!! I am very upset and highly disappointed!

I need this to be escalated.

Also to add to my dissatisfaction... on 1 January 2021 I placed an online at the same kfc in tokai... i recieved a confirmation online and via sms that I can collect my 21 piece bucket before 7:30 pm.

I arrived at kfc... went through the drive through before 7:30pm and i was told that they closed and that there's nothing! So why accept my order? This was such an inconvenience because I had people over after my grandmother's funeral and that was suppose to be supper that I was going to serve and I was just turned away!

What type of customer service is this? I'm so disgusted and disappointed... i vowed to not go back to kfc again after the experience I had on the 19 December 2020 but I went back and my experience went from bad to worse... an apology will not fix this!

Im disgusted in the service received from KFC in Tokai