CUSTOMER CARE DISHONESTY

I reported wrong doing and ill treatment that I experienced in KFC Lusikisiki Branch, the matter was handled by Customer Care Head Office. When they were redressing me, they partly told me that my recommendations will not be considered because for them to change they must have received complaints from other people as well. It looks as if they first open a vote line for their wrong doings before they consider make changes. however the store manager had promised me that he had done some changes by placing the attendant who was problematic at the back, but to my surprise when I visited the store today I was attended by the same problematic attendant. I was seriously bluffed by the Store Manager. This actually proves that KFC does not take customers seriously, their Customer Care department should be changed to Customer Bluff Unit.