Covid Mash up

So KFC Still manages to be extremely ***********. We called to Place an order with KFC in Selcourt, Springs. The Order was placed at 12:23 it was by no means complicated. The Lady who took the order repeated it as well as the Delivery address to me and it was correct. Order was then placed and I confirmed the amount with her and asked how long it would take for the delivery to take place; she then said to me anywhere between 45mins to an Hour.... Right, so the First Call From the Driver was at 13:30 The Driver could not find our address so I had asked him what address he had, he then gave me the wrong address so I corrected him and gave him the correct one. He then arrives at 13:45 (With the WRONG order) he then said him and another driver had switched bags he will go and collect the right bag (Honest mistake and could happen to anyone) I understood the mistake and said sure no problem, he then arrived the Second time and then there were items that we ordered that was not in the bag. Besides the fact that there were missing items the packaging was absolutely disgusting the bag was torn and look rather shabby (One would think During a Pandemic the handling of Food being delivered and the packaging would be of a more hygienic state) but no the Torn bag was greasy (Yes, it is KFC I get that yet the food is in a box……) torn and Wide open being handled by a multitude of people OUT OF THE RESTAURANT. Besides it being a delivery you kind of still expect your food to at least be warm…. This was not the case our burgers and twister was Ice cold as if it had just come out of the fridge and the garnishing was soggy and not appealing. I then Called the Selcourt Branch and told the guy that answered what had happened, and he said he will correct the order. Round Three: the driver arrived +-14H15 and still items where still not brought (SAID Items REFLECTING on the Receipt in his HAND) the driver again apologises and said he will be back in 15mins. I then asked him respectfully and calmly, “Are you sure it will just be 15mins as we have guests and we order lunch, the adults can still understand it yet the toddlers not so much.. I take what he had brought and I gave him the money and he then Left to back to the restaurant. I call the store again and asked what is going on as still only half my order has arrived and my guests are wanting to leave already as the food is coming in drips and drabs and the Toddlers are getting restless… He said he will call the driver and dispatch him immediately.

Round Four: The driver arrives at 14:45 with the remainder of the order…. Me being very irritated at this point take a look at the bag and see something is not right. The Chips and the burger that was not originally delivered had now arrived with the Mash and Gravy…. The Mash and Gravy was literally thrown into the bag prior to delivery and was now covering everything. The chips and the burger was now covered in mash and gravy. I look at the driver and said that I am no happy about this as it by no means looks appetizing at all and now there is still no mash. The Driver then apologies again…. And said he will bring the new mash right away…… Round 5 : The mash being the final item of our order Finally arrives at 15:30. The services was not great the food was not great. I am used to the mistakes from KFC but this time was ridiculous. Dear KFC South Africa please could you kindly invest in a training program for your staff as well as a Customer service protocol so that this actually improves……. Regards