CONTINUOUS TERRIBLE SERVICE

I went in to KFC Pinecrest branch yesterday(29.12.2015) at 10.10am. I was the second person in the que. There were 3 tills open but only one cashier, who was assisting the first person in the que. At 10.20am I was finally assisted, when I got to the till I was interrupted by the cashier and customer due to them having an unnecessary personal conversation. I then chose to order the A.M Riser from the breakfast menu on the display screen in front of me but was immediately told that I cannot get what I ordered due to them not being able to make the egg as the breakfast option is now over. She then walked to the bank to ask her manager who rudely said no they cannot do my order. this was now 10.25am. When se got back I asked her what time does the breakfast menu end she said at 10.30am and when the menu goes off the display screen. Instead of the staff standing around and having personal conversations I would have gotten my order before 10.20am. am continuously having a problem with this branch,. What I cannot understand is how the kitchen staff cannot make an egg in 5 mins due to the menu still being up. I am shocked at this pathetic excuse.