Continued poor service

The service of the KFC drive through in Thabo Mbeki street in Mokopane is appauling. And this is not the fist time we experienced such bad service. For a start the milkshake / Krusher machine hardly ever works!!! We went through the drive-through today and were told to wait in the parking lot as they were trying make the Oreo crushers. After more than 10 minutes someone brought out the food, but still no sign of the Krushers... upon enquiry the best reply I got was \I don't know...!!!"This was after paying for the Krushers which are advertised on the huge posters (but are never available!!!) The person said I must wait (yet again!!!). I finally had to get out of my car with 3 little kids dodging the beggars that are always hanging around the KFC. I returned the food (which by now was cold) and demanded a refund. So once they have my money"