IS
IAN S
1 reviews | Active since May 2015
05 May 2015, 15:45
CONSISTENTLY SHORT PACKING FOOD/DRINK
This is now the 4th time in 2 months where I collect food thru drive thru and the person issuing food short packs chips, cooldrink and wraps. the orders are often for 8 people so it is very difficult to check all the foood in the queue especially when they push you through. When I arrive at home I check and notice that 1 cooldrink, chips or a wrap is missing. I then have to go back to KFC and explain. They know they do it as they say \oh sorry here it is". On 2 of the occasions I did not even go back. I do not want to go this KFC again.<br> The manager shy's away from this and I do not see any reprimanding. """
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Replies (1)KFC's replyOfficial
07 May 2015, 09:30Hello IAN SPENCER,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply07 May 2015, 09:30
Official
Hello IAN SPENCER,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
