Consistently Disrespectful & Shocking Service at KFC Ecopark Boulevard

I’m deeply disappointed and angered by the consistent poor treatment I’ve received at KFC Ecopark Boulevard—this review is based on three separate incidents that reflect the store's blatant disregard for customer service and basic professionalism.

First Incident: I placed an order via the drive-thru for a Streetwise 2 with pap. When I received my meal, there was no pap or gravy—only the chicken. When I asked why the order was incomplete, I was told that there was no pap or gravy available. Despite this, I was charged the full amount and denied any refund. When I requested to speak to the manager, a woman came out and addressed me with visible attitude, ultimately telling me to "get lost." I left the store in frustration before the situation escalated further.

Second Incident: On another occasion, I ordered 4 Boxmaster meals and 3 Streetwise 2 with chips via the drive-thru. I was told to wait as the meals would take a bit longer. I ended up waiting over an hour. When I inquired about the delay, I was met with the appalling response: “Who the hell do you think you are to order so much food and expect it quickly?” Eventually, I was handed the wrong order and told that the store was closing so there was nothing they could do. I was expected to just accept and eat the incorrect order. Once again, I left feeling disrespected and furious.

Third Incident: During a recent visit, I ordered for a sit-in meal and waited over an hour for my food. When I went to check on the delay, I was rudely told: “Who must bring your food? You must stand up and fetch it yourself.” I explained that other KFCs with sit-in areas usually deliver food to the table. The response I got was: “Not this KFC. You better get used to it.” When my food was finally ready, it was thrown at me like I was an animal. Another customer noticed and asked why I was being treated that way. The staff member responded aggressively, telling the customer to mind their business.

Conclusion: This branch is a disgrace to the KFC brand. The level of rudeness, poor service, and lack of accountability is completely unacceptable. As paying customers, we deserve basic courtesy and professional service. If this is the standard of customer treatment at KFC Ecopark Boulevard, then serious action must be taken—starting with retraining or replacing staff. Until then, I will never set foot in this branch again.