YS
Yammie S

1 reviews | Active since Sept 2013

04 May 2015, 18:09

Consistently bad service

I have been to KFC four times in town in the space of one week and have noticed that there is consistently bad service all across the board. Three mornings in a row I went to the one in town on West Street (Pixley ka Seme)next to Clicks and all three times I did not receive a slip and waited over 10mins for my order! On one day I did not get any tomato in my AM riser and the next I got a flimsy dry chicken and mayo sandwich with barely any chicken and not even toasted properly (it clearly was not even buttered). I was silly enough to go back but to Pine Parkade this time where I got no salt on my chips and a Doritos burger instead of a crunch burger. It was horrible and tiny! I also had asked and paid for a buddy coke but when my order came a lady named Mpume told me she only had sprite and creme soda from the fountain. When I demanded my coke the lady that had taken my order quickly ran to the back to get a case of cokes. Why do I have to ask for something I've already paid for?! I've been a loyal customer my whole life and even always add two rands to my order! Safe to say I am no longer a KFC customer.

0
Replies (1)
KFC
KFC's reply05 May 2015, 09:53
Official
Hello Yumz,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***