Concern Regarding Unfulfilled Service and Poor Customer Support

I'm writing this review out of sheer frustration with KFC GATEWAY to be specific!! The customer service experience has been nothing short of appalling. I used a KFC App to order and paid for food that was never delivered, Order was cancelled I called to inquire n they had no records of the driver who collected the food and they laugh about my situation.

Mind you this was not the first time this happening. I reached out multiple times for updates and clarification, only to be ignored or given vague, unhelpful responses. When I finally got someone on the line, they were dismissive and clearly not interested in resolving the Issue.

The fact that I paid in full and received nothing in return is unacceptable. What's worse is that there has been no effort on their part to issue a refund or make things right.