Completely Unacceptable Service at KFC Sandridge Square BAD quality FOOD

I did not want this to reach this level, but today’s experience at KFC Sandridge Square was beyond frustrating — it was outrageous.

I went through the drive-through this afternoon and ordered:

Large Mash & Gravy

Sweet Chilli Twister

Snack Burger

Streetwise Pap (Thigh & Drum)

A basic, straightforward order. Yet somehow, they still managed to ruin it.

First, instead of the Sweet Chilli Twister I ordered, I received a dry, tasteless Classic Twister. I only noticed once I was already on the freeway — hungry and expecting a proper meal. My daughter also had to eat a snack burger so dry it was basically a dessert meal. I don’t know if they’re rationing sauce or simply not bothered.

I drove back to fix this, and instead of help, I got attitude and an insult from the lady taking orders. Completely unprovoked and completely unprofessional.

I asked for the manager and she then tried to “fix” the Twister, but the replacement was a joke — thrown together, falling apart, and completely inedible. It literally collapsed the moment I removed it from the packet.

When I got home, ready to feed my daughter, I opened the Streetwise Pap box and found a Streetwise 2 with a few random chips. No pap, no gravy — nothing I actually paid for.

I called the store, explained everything, and they asked for my address so they could send the correct items. After giving it, the manager tells me, “That’s too far. Can you come back and fetch it?”

So it’s “too far” for them, but somehow fine for me to drive back for the third time because of their mistakes?

This is honestly ridiculous. The lack of care, the wrong orders, the attitude, the insult, and then expecting me to keep returning to fix their errors? Absolutely unacceptable.

I sent the manager photos, they took my reciept so all I have is the transaction amount on my back app