DN
Delane N
1 reviews | Active since Sept 2014
18 Feb 2016, 14:04
Complaints not attended to
I lodged a complaint with KFC via the website of the poor service received at one of their outlets (KwaMnyandu Mall in Umlazi). I received a reply stating that a case (ref # CAS-167909-N6T5R8) has been opened regarding my complaint and a KFC Customer Care Representative will be in contact with you to discuss your interaction. <br> <br> To date, I have heard nothing from KFC or their representatives. Their outlet continues to offer horid services to people in the area and nothing is being done about it.<br> <br> Why have a complaints platform if you are not going to attend to it?
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KFC's replyOfficial
19 Feb 2016, 09:30Hello dngcongo,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply19 Feb 2016, 09:30
Official
Hello dngcongo,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***