Complaint Regarding Poor Customer Service at KFC Birchacres

I would like to formally raise a complaint regarding the poor service I received from the store manager, Kerrin, at the KFC Birchacres branch.

I visited the store and purchased meals to the value of R201 for dinner. Shortly after completing the transaction, within approximately a minute, I requested to change one of the meals to an All Star Box because my partner did not like the meal I had selected. The request was refused, and I was informed that it was not possible to make the change.

As a result, I requested a refund. During this interaction, Kerrin advised me, in what I perceived to be an unfriendly and dismissive manner, that it would take a long time for me to receive my money back. When I asked how long the process would take, I was told it would take between 3 and 4 days. I then provided all the required documentation.

Today, I was contacted again and asked to provide a bank statement that I had already submitted, this time being told that a full bank statement was required. I expressed my dissatisfaction with the service I had received and indicated that I intended to leave a review regarding my experience. The response I received was, "You can do whatever you want."

To make matters worse, I was then informed that the refund process would take between 5 and 10 working days, which differs from the timeframe originally provided. I do not understand why it should take so long to receive a refund, especially in these circumstances.

I am extremely disappointed by the manner in which I was treated. A store manager should be able to communicate with customers respectfully, professionally, and courteously. I have visited many KFC branches over the years, but this experience at KFC Birchacres has been by far the most unpleasant.

I would appreciate an explanation regarding the refund timeline and assurance that this matter will be addressed appropriately.