Complaint Regarding Incorrect Pricing and Poor Customer Handling at KFC Bredell Square

I am extremely disappointed by the service and response received from KFC Bredell Square regarding a pricing discrepancy at their drive-through on 17 May 2026 at approximately 13:15.

The All Star Lunch Box was advertised on the menu board at R74+, yet I was charged R77.90 at the payment window. When I queried this, both the cashier and Manager on Duty confirmed that prices had increased, but the menu boards had not yet been updated. I was further told there was “nothing they could do” until the following day.

What is concerning is not only the misleading pricing, but the complete lack of accountability or urgency. No effort was made to honour the advertised price, warn other customers, or implement any immediate corrective action. Customers continued being overcharged despite management being fully aware of the issue.

I escalated the matter to KFC Customer Care, only to receive a generic apology and eventual case closure stating: “An apology has been extended, and no further contact will ensue.” This response feels dismissive, inconsiderate, and completely inadequate given the circumstances.

This experience reflects poorly on KFC’s customer service standards and handling of legitimate customer concerns.